3 Questions You Really Need to Ask Your Customers At The Time of Delivery
But fortunately, you can break all the marketing puzzles by making your business more user friendly. This technique will never expire and will work forever. Now, in order to make your business user friendly, you need to know your customers’ opinion first. And then you can set a long term marketing plan for your eCommerce business depending on customer requirements.
People are only focusing on the products and related reviews while they are purchasing online and they don’t like to give their personal opinion at that time. So, it will be best to have their personal opinion when they got their purchased products on hand. Because, people are only able given a real feedback when they have completed a full business action with you. Not only this, people really want to say something about your products or services just after delivery because, they have probably experienced something better or bitter with you.
So, it’s time to update your business plan and introduce delivery time survey to get the original customer opinions about your business.
What to ask your customers?
Probably you need to know so many things from your customers, but there are only three important questions you should definitely ask your customers to get the overall business performance. So, many questions might disturb them.
Here the three questions-
1# Where did you find us?
For example- if you’re receiving the maximum number of customers from search engines, then it is clearly indicating your SEM (search engine marketing) is going right and you need to focus on other marketing channels like social media marketing.
It’s the most important question to ask your customers! So, you should place on the first position of your survey paper. This question will indicate the importance of your business to your customers. In the eCommerce business the most important variables are product quality, pricing and availability. And, that is why customers are ordering online instead of a local market.
So, It’s time to introduce the delivery time survey!
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